Privacy policy

1. Who we are

Humithra Trading (حميثرا للتجارة العامة) is a general trading company based in Sudan. We are responsible for the personal information described in this policy. You can reach us at info@humithratrading.com or +966 56 119 6563.

2. What we collect

• Information you send us: your name, company, email, phone or WhatsApp number, country, the service you are interested in and the details of your request, whether through our quote form, by email or on WhatsApp.
• Business records: when we trade with you, the contact, shipping and payment details needed to perform the contract, and the related correspondence and documents.
• Technical information: our hosting provider may record standard server logs such as IP address, browser type and pages requested, for security and reliability.
• Consent and form timing: small values stored in your browser, described in the cookies section below.

We do not ask for, and ask you not to send, payment card numbers or government ID numbers through the website.

3. How we use it

• To reply to your enquiry and prepare quotations (based on your request and our legitimate interest in responding to business enquiries).
• To perform contracts, arrange shipping, inspection and payment (necessary for the contract).
• To screen counterparties against sanctions lists and meet legal, tax and customs obligations (legal obligation).
• To keep the website secure and prevent spam and fraud (legitimate interest).
• To measure website use, only if you allow analytics (consent).

We do not sell personal information, and we do not use it for automated decisions that have legal effects on you.

4. Who we share it with

We share only what each party needs to do its job:

• Producers, manufacturers and suppliers involved in your order.
• Freight forwarders, shipping lines, inspection companies, insurers and customs brokers.
• Banks and payment providers handling letters of credit or transfers.
• Formspree, which delivers requests sent through our quote form to our inbox.
• Service providers who host our website and email, under confidentiality obligations.
• Authorities, where the law requires it.

5. International transfers

International trade means your information may be processed in countries other than your own, including Sudan, Saudi Arabia, the United Arab Emirates, the country of the supplier and the country of delivery. Where we transfer information, we take reasonable steps to protect it in line with this policy and applicable law.

6. How long we keep it

Enquiries that do not lead to business are kept for up to 24 months, then deleted. Contract, shipping and accounting records are kept for as long as commercial, tax and customs laws require, usually several years after the transaction.

7. Security

The website is served over HTTPS with security headers, and access to our records is limited to people who need it. No system is perfectly secure, so please avoid sending highly sensitive information by email or web form.

8. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain uses, to withdraw consent at any time and to receive a copy of your data. To make a request, email info@humithratrading.com. You may also complain to your local data protection authority.

9. Cookies and storage

We keep browser storage to a minimum. Essential items are always on; analytics runs only if you allow it. Change your choice any time with the cookie settings link in the footer.

Fonts are hosted on our own server, so no font provider receives your data. Links to WhatsApp and email open those services under their own privacy terms.

10. Changes

We may update this policy as our services or the law change. The date at the top shows the latest version.

11. Contact

Questions about privacy: info@humithratrading.com.