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Frequently asked questions

Straight answers on grades, minimum orders, payment terms, documents, shipping and compliance across every Humithra service.

General questions

What does Humithra Trading do?

Humithra Trading is a general trading company based in Sudan. We export Sudanese and African commodities, led by Gum Arabic, sesame and hibiscus, and we source goods for Sudan and Africa: auto spare parts, car paint materials, mining equipment and security and energy technology for government bodies. See all services.

Where are you based and which markets do you serve?

We are based in Sudan and trade with buyers in the United States, China, the Gulf states, Africa and Europe. Our international phone and WhatsApp line is +966 56 119 6563.

How do I start an order?

Send a quote request, email or WhatsApp message with the product and specification, quantity, packing, destination and timing. We reply with availability, a pricing basis and the next steps, usually starting with a sample or data sheet.

Do you work with smaller buyers?

Yes. Bulk commodities normally ship by the container, but we can start with samples and a single container. Spare parts and paint orders can be mixed across many lines and consolidated into one shipment.

Are you a broker or the seller?

Both, depending on the deal. We work directly with producers and manufacturers. Sometimes we sell as the seller of record; sometimes we act as your sourcing agent. The contract always states which, so responsibilities are clear.

Gum Arabic & commodities

What is the difference between Hashab and Talha Gum Arabic?

Hashab comes from Acacia senegal. It forms pale, hard nodules and is the premium grade for beverage emulsions, pharmaceuticals and high-end food. Talha comes from Acacia seyal. It is darker and more brittle, costs less, and is widely used as soluble fibre, in confectionery and in industrial applications. Both are approved as food additive E414.

What grades and forms of Gum Arabic can you supply?

Hashab is available hand-picked selected, cleaned, as siftings, kibbled, powdered or spray-dried. Talha is available cleaned, kibbled or powdered. Tell us your application and we will recommend the form and specification. See Gum Arabic grades.

What is the minimum order quantity?

For bulk commodities the usual minimum is one 20ft container. We supply samples first so you can test before committing, and we can plan regular monthly shipments for ongoing needs.

Can I get samples before ordering?

Yes. We send representative samples by courier with a data sheet. For larger contracts we can also send a pre-shipment sample from the actual lot for your approval.

What quality documents come with a shipment?

A certificate of analysis, certificate of origin and phytosanitary certificate, plus the commercial invoice, packing list and bill of lading. Independent inspection by SGS, Bureau Veritas, Intertek or a company you nominate can be arranged on request.

How is it packed and how much fits in a container?

Gum Arabic and sesame usually ship in 25 kg or 50 kg PP or jute bags; big bags are available on request. A 20ft container typically carries around 18 to 20 tonnes of bagged product, depending on the product, form and packing. The exact load is confirmed in the offer.

When are the harvest seasons?

Roughly: Gum Arabic is collected from about November to May; Sudanese sesame is harvested from October to December; hibiscus from about November to January; and Ethiopian coffee from about October to February. Supply and prices move with the season, so planning ahead helps.

How are commodity prices set?

Prices follow the market and depend on grade, season, quantity, packing and Incoterms. Quotations are valid for a stated period. For regular buyers we can agree fixed-price contracts for set volumes and periods.

Do you supply Ethiopian coffee?

Yes. We source washed and natural green coffee from regions such as Yirgacheffe, Sidamo, Guji, Harrar and Limu through licensed Ethiopian exporters, with pre-shipment samples for cupping. Coffee usually ships through Djibouti.

Is trade with Sudan affected by sanctions?

Rules change, so we treat compliance as part of every deal. We screen all counterparties and shipments against applicable UN, US, EU and UK sanctions lists, work only with legitimate licensed producers and exporters, and keep full documentation so your compliance team can verify the supply chain. You should also check the current rules in your own country.

Payment, shipping & documents

What payment terms do you accept?

Common terms are an irrevocable letter of credit at sight, cash against documents, or telegraphic transfer with a deposit and balance against shipping documents. Terms depend on the product, order size and trading history, and are always written into the contract.

Which Incoterms do you use?

For exports we usually quote FOB Port Sudan, CFR or CIF to your port. For goods we source into Sudan and Africa we quote CIF or CFR Port Sudan, or delivered terms where practical. We will quote on the Incoterm you prefer if the route allows it.

How long does delivery take?

It depends on the product, stock and route. Each offer states a loading or dispatch date. Once goods are booked we share vessel details and tracking. Sea transit from Port Sudan ranges from a few days to Red Sea ports to several weeks to China, Europe or the Americas.

Can you arrange independent inspection?

Yes. We can arrange pre-shipment inspection of quality, quantity and packing by SGS, Bureau Veritas, Intertek or an inspector you nominate. The cost and who pays for it are agreed in the contract.

What happens if goods do not match the contract?

The contract specification is the reference. Report any discrepancy promptly with photos, the inspection or lab report and the lot numbers. We investigate with the supplier and resolve it by replacement, price adjustment or refund as the contract provides.

Which currencies do you trade in?

Most contracts are in US dollars. Other currencies, such as Saudi riyal, UAE dirham or euro, can be agreed case by case.

Auto spare parts & car paint

Do you supply genuine OEM or aftermarket parts?

Both. We offer genuine OEM, OE-equivalent and quality aftermarket parts, and show you the options and price differences per line so you can choose.

How do you make sure parts fit?

We quote by OEM part number, VIN or chassis number, not by description alone. If you only have a description or photo, we confirm the exact part number with you before ordering.

Can I order many different parts in one shipment?

Yes. Send your list in Excel or PDF. We quote each line, then consolidate everything into one shipment with a packing list by part number.

Do parts come with a warranty?

Parts carry the manufacturer's warranty terms, which we state in the offer. If a part is faulty on arrival or fails under warranty, we handle the claim with the supplier for you.

Can you match car paint colours?

Yes. Basecoats are mixed to the vehicle manufacturer's paint code. For fleets and body shops we can supply colour test cards and complete compatible systems from primer to clearcoat. See the paint range.

Do you supply body-shop consumables and equipment?

Yes: abrasives, masking materials, fillers, sealants, spray guns, mixing cups, strainers, respirators and booth filters, alongside the paint itself.

Technology for government

Can you support a government tender?

Yes. We help define the technical specification, provide formal quotations and manufacturer documentation, and prepare the supporting documents your tender file needs. We can also coordinate demonstrations or factory acceptance tests where the manufacturer offers them.

Do you handle export licences and end-user certificates?

Yes. Security and screening equipment can need export approval from the manufacturer's country. We prepare the end-user certificate with you, apply for licences where required and screen every transaction against applicable sanctions lists before shipping.

Do you provide installation and training?

We coordinate installation and commissioning by manufacturer-trained engineers, operator training for your staff, and a spare parts plan so equipment keeps working after handover.

Do you supply Code 3 sirens and lightbars?

Yes. We source Code 3 sirens, siren controllers, lightbars, interior and hideaway lights for police, ambulance, civil defence and fleet buyers, with manufacturer warranty terms passed through. Mentioning the brand does not mean we are an authorised distributor unless a contract says so.

Why use one partner instead of buying from each manufacturer?

One partner means one contract, one point of accountability and one complete paper trail. We handle specification, sourcing, export compliance, shipping, customs, installation and support, so your procurement team saves time and every step is documented for audit.

Mining equipment

What plant capacity can you supply?

Complete ore processing plants from 1 to 50 tonnes per hour, as well as single machines to extend or repair an existing plant.

How do I choose between flotation, gravity and magnetic separation?

It depends on your ore. Gravity suits free and alluvial gold with coarse particles; flotation suits sulphide and fine-grained ores; magnetic separation suits iron ores. Many gold plants combine gravity and flotation. The best way to decide is to test an ore sample, which we can arrange through the manufacturer's laboratory. Compare the three processes.

Can I buy a single machine rather than a whole plant?

Yes. We supply individual jaw crushers, ball mills, classifiers, flotation machines, shaking tables, concentrators, magnetic separators, conveyors and generators, plus wear parts and spare liners.

Do you provide installation and spare parts?

We coordinate installation, commissioning and operator training with the manufacturer's engineers, and we can supply a starter kit of wear parts with the plant.

Who can buy mining equipment from you?

We supply licensed mining and processing operators and contractors. We may ask for licence details and end-use information as part of our compliance checks.

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